I have had the worst experience ever. I was told that I was getting a refund, which I need because I'm not working. They proceeded to tell me that they put the refund on a card that doesn't exist anymore, because during the shut down, I had a ticket that I had to put on hold, which they charged me a hefty fee for. Also, they sent me an email which said that I had to book my new trip before Dec 31, 2021 so I could travel any time in 2022, and when I called to do that, I was told that I had to use it before Dec 31, 2021 which made no sense because at the end I payed more money for my trip than what the airlines were charging, and also they said for a 'cheeper fee' I would have to make two stops to my destination instead of making one. They told me that they would put it on the card that I last used to buy the new ticket because the old card doesn't exist anymore and I called my bank many times because Travelopod kept telling me that they sent the refund, but my bank said over and over again it's not true because the card doesn't exist anymore. Not only that, they told me to make a one time payment and it would be refunded to me, and it never was. I didn't know about the bad reviews until I was on my vacation and they were putting me through hell about my refund. In future I will always read reviews before I do anything ever again. Also, after I made the purchase and the extra purchase of the one time payment that was supposed to be refunded on the new card I used, they asked me to make sure I left a good review for them, which I did, but have now deleted. I have reported them and hopefully will at least get some of my money back, otherwise I will have to hire a lawyer. They were also very rude and hung up the phone on me and also while was leaving my vacation, they called me to ask why I reported them and they would call me back to settle the dispute. They never called back. Beware of this company. They need to be shut down because they're clearly stealing from people.