Hi Kim, I just wanted to take a moment to sincerely thank you for the amazing service you provided during my recent trip from Rochester to Atlanta. From the very beginning, your professionalism and proactive support made the entire process smooth and stress-free. I truly appreciate how you kept me informed about the flight delay well in advance. That timely update helped me plan accordingly and avoid any last-minute surprises. What really stood out was your help after I landed in Atlanta—when issues arose with Spirit Airlines, your guidance and assistance in filing the case were incredibly helpful. I would’ve been completely lost without your support in navigating that situation. Your commitment to helping even beyond ticket booking shows the passion you have for what you do, and it’s rare to find someone as dedicated and responsive as you. Thanks again for being there throughout the journey! Looking forward to booking my next trip with you! Warm regards, Surendar