I had to book a last minute flight and had a chat and asked could they hold the flight for 2hrs until I got home that agent stated he would and he actually did call but at point I couldn't get the call he had given me his number and ext I called and couldn't get him left a voice mail at this point I panicked as I was to travel within 6hrs. I have no problems with that rep but I got a phone call from another rep stating he could book my flight was I interested he knew I didn't have long suddenly he's saying the price went up by nearly$450 I quizzed him he then said if I waited a other ten mins it would go up by another$450 being I trusted the first rep I said go ahead I didn't want it to go up anymore. Next thing he's telling me I need to hurry and sign the payment email and check off the insurance I always take insurance so asked why not he said can't take insurance on flight booked this late I didn't know better so I signed. Get to airport am told my flight needed to be changed as not enough times in plane changes then a problem came up with my passport apparently I have to go to consulate to get some chip so I'm not allowed to board and am out $1800 due to this rep saying I couldn't get insurance the passport thing not his error u had been told that I wouldn't be denied my home country and could get the chip there. So after all this please don't be stupid like me and believe I can't get insurance because I'd be flying in a few hrs. Get your insurance and don't let them harrass you putting the flight up so much money. This whole nightmare I'd hate anyone else to go through.butt