If I could give a lesser review I would, Travel Trolley are genuine scam artists. During the pandemic I was told I could not get a refund on a flight to a red list country, America were not accepting UK passengers. I tried to get the refund they enforced me to take a credit voucher of the same price which is 584 pounds. When I came to use the voucher nearly 1 and a half years later, they said look online at flights you want and then call us and book with us over the phone only, so I looked for an appropriate time and date and knew I would have to pay small excess as the new flight I wanted was more money and was ok with that, however when I showed them the flight I wanted they said, 'no you shouldn't look on our website as the prices are different for you'. they told me for my new flight I would have to pay an extra 227 pounds per passenger to fly, making the voucher basically worthless to me. If I had known this was such a scam I would have fought harder for a refund at the time, but didn't want to be that person during a pandemic putting further pressure on airlines and companies. Very upset, they keep offering me a 100pound refund, which isn't what I paid at all and I want all of my money back.