Travel Trolley Reviews

Name: Travel Trolley
Rating: 1.46

1.5 Rating 384 Reviews

11 %

of reviewers recommend Travel Trolley

Company Reviews

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Metrics

1.5

Based on 384 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Travel Trolley 1 star review on 24th April 2024

Anonymous

"What a truly awful company\r\n\r\n*Summary*\r\nCovid-related issues aside, TT are an unprofessional, disrespectful and plainly dishonest company.\r\nThey took almost 5 months, 30+ phonecalls and legal threats to refund our flights.\r\n\r\n*Tactics*\r\nThey employed a variety of tactics to avoid refunding us (and I'm really not being cynical). Some examples:\r\n* Refused to send through any written confirmation of the refund\r\n* Conflicting information (every representative seemed to say different things)\r\n* Noise interference on the line \/ Pretending to not hear me\r\n* Extreme rudeness\r\n* Just plain lies [we know, because my parents had an identical booking and were fed different answers!]\r\n* Failed promises to call back [we were called back just once, I believe]\r\n* Repeatedly promising it would be resolved in two weeks\r\n\r\nThey charged us a \u00a375pp admin fee on the refund, as their T&Cs suggested they 'may charge an admin fee'. They later caved to public pressure and reversed these fees. I suspect it was legal pressure that forced their hand, as \u00a3150 was probably not a reasonable amount to charge for processing a refund.\r\n\r\n*Ticket didn't even work! Would have ruined our holiday*\r\nThey also failed to book correctly in the first instance - issuing a ticket for which the booking reference didn't even work! It was lucky that I ended up speaking with BA, as they said the ticket did not even exist! As a result, TT had to re-issue the ticket. If we hadn't have checked in advance, we would have been refused entry at the airport!\r\n\r\n*Conclusion*\r\nTT can be slightly cheaper than booking direct (or using a reputable agent), but they are simply not worth it. Trust me. This wasn't a one-off bad experience with one representative. Every interaction we had with them was anxiety-inducing. After weeks of calls, I had to visit my GP who diagnosed me with clinical anxiety, and my wife had to continue conversations with TT. This was their tactic from the start - confuse, frustrate and stress out the customer so much that they give up or give in and accept a credit voucher instead.\r\n\r\nThis is the first negative review I have written here (it really takes a lot to offend me).\r\n\r\nNote, I will not be leaving my booking reference (as I never want to hear from TT again), but my review is 100% genuine.\r\n\r\nTravel Trolley absolutely deserve this rating - the company is simply rotten to its core."

Travel Trolley 1 star review on 8th June 2022

Anonymous

Anonymous // 01/01/2019

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“Try to book my flight while my first attempt to pay in there web site it just came back saying session expired try to book and pay second time after paying my outbound flight was completely different to my original booking Spoke to the agent he even acknowledged what happen and said may be original ticket you were trying to book was not available but he still cant help either i pay cancellation fee or change the ticket for more money per person. Absolute ridiculous its a scam this company is a scam playing on website offering different flight and actually giving different flights Fake and scammers”

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Posted 1 month ago

“This is hands down one of the most disgraceful places to ever book a flight. They are absolute scammers, hiding behind deceptive policies. In any legitimate booking, taxes are refundable even for non-refundable tickets, but not with this site. They hit you with an outrageous penalty that is nearly as high as the refund itself. Their customer support? Utterly pathetic. Rude, uncooperative, and non-approachable—they clearly have no clue how to treat paying customers. It’s laughable how desperately they need some serious training. I wouldn't trust them with my money again if they were the last option on Earth. I’d rather spend an extra £10-20 with reliable, professional platforms than go through this nightmare again. As a frequent traveler, I’ve seen my fair share of booking sites, and this is by far the worst experience I’ve ever had. Avoid them at any cost. don't trust their good reviews as they are all scammed & from unknown people. so DON'T FALL for it. Run even when you see an advert pop up of this site. Wish would have seen this site first before booking!”

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Posted 1 month ago

“Have taken over 2 months to refund me what I’m owed. Still waiting. Don’t go through this company to book a flight.”

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Posted 4 months ago

“Absolutely appalling service and experience with Travel Trolley. I paid for DIRECT flights to America - the full amount for the tickets left my account immediately - I then received an email stating that tickets were not confirmed and subject to change. 4 hours later I received an email saying my return flight was no longer available. They offered me an alternative return flight that was an indirect flight on the same day which was not suitable for myself. There was no discount offered for this flight considering it was a substandard flight. I started to read reviews and began to get worried about the option of cancelling my flight - I read complaints of it taking months for other customers to get their money back. I was told by Travel Trolley I had 3 hours to decide what I wanted to do. Simultaneously the flights prices for my original chosen flights were going up. I had the decision to either cancel (and then rebook the flights with Virgin but pay well over £100 more) and not be sure if I'd get my money back. Or change my return flight to a day earlier. I decided to stay with Travel Trolley for fear of losing my money all together and went for a the return flight the day earlier. The next day I checked out of curiosity the flight prices for my now booked flights. They were over £150 cheaper to book directly with Virgin - I immediately contacted Travel Trolley and put a complaint in and all I can say is they were incredibly rude. I complained that their booking process is a scam, that they sell you flights that aren't available in order to then offer you worse flights that clearly are cheaper for them and that taking the full amount of money for flights that aren't confirmed is an appalling practice which adds a sense of pressure and urgency to when your flights aren't available. In response I was told it was my fault because the t&c's say the flights are subject to availability and that nobody pressured me to do anything and that really I'm just angry because the flight prices changed after I booked my tickets. I requested a full summary of what happened to the cost of my flights and how they fluctuated during the week I booked with them - which they refused to give me. I also complained to Sky Scanner (who I initially found this company through) but due to Travel Trolley being third party they could do nothing. Do not risk getting your flights with this company - they have a found a loophole that enables them to operate in this way, earning them more money and causing stress and loss of money to their customers. On top of this the staff are clearly trained to deflect all complaints and are very rude and evasive when trying to communicate with them.”

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Posted 5 months ago

“Rubbish horrible scamming company”

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Posted 7 months ago

“Never book flights with travel con lolly Took all money for the flights Then said there was a problem with the payment. Paid again with a promise of a refund in 7 to 14 days No refund. Still waiting only to be told I used my airline tickets. Which I do know. Id like to know why I've been charged twice Will never use travel trolley again. To stressed. Much easier to book through booking.com”

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Posted 7 months ago

“There is a reason that your tickets are cheap! This company can’t deliver. They take your money out of your account as soon as you have booked. Two minutes later, they call to say, sorry, no longer available. We will refund you in SEVEN days!! What a great scam! All the bookings they get in one day! Will go into a bank account earning 4.6% interest. Great scam. You try and report it……your bank will tell you wait for two weeks and come back to us!! Easy money. DO NOT BOOK THROUGH THIS COMPANY UNLESS YOU HAVE LOTS OF MONEY,and can afford to send even more money, to book your vacation.”

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Posted 7 months ago

“I've used them many times. Never had a problem with my tickets. I've never needed to contact them as all was in order so I don't know if there are other problems with them. Remember if you give out wrong details you get problems. Like most travel/ airlines, you have to pay for your mistakes.”

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Posted 8 months ago

“I made my booking on line with full information name etc When receiving the confirmation and e-ticket I could not access direct to virgin. I made many calls and all that was said was to cancel my ticket which meant I would lose one third of the price I then called virgin direct, and they told this company it was there error not mine and they should simply correct the name They did do this but charged me a extra £30 and if I didn’t pay then that moment they would change it back. All I can say the upset they caused me was unbelievable. I paid ,but with the intention of warning other people not to use this company. Bastards”

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Posted 8 months ago

“Never, Never book from travel trolley. Travellers be aware. They cheat passengers. We purchased tickets from Justin in travel trolley, paid extra for permitted free change of travel dates, inbound and outbound. When we actually tried to change the dates we realised that our tkts did not have that options. We wrote to travel trolley, they didn't bother to respond, ignored our emails. Spoke to rodriguez and farhad, who was rude and non cooperative on the phone. They were not interested or cared to give the service once they got the money. Worst is, Airline Vistara also confirmed that our ticket had no option of one free change of travel dates. It leaves us with a very bad experience.”

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Posted 9 months ago

“I booked three tickets with travel trolly, one name was wrong on tickets I ring and tell them to change my name it’s spelt wrong they cancel the ticket and booked another ticket very expensive and still I am waiting my cancel one ticket refund they promise me to refund it no one answer my mails. Very poor service and purposely they spelt my name wrong never trust these people :((”

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Posted 1 year ago

“I've got my e ticket so far and it looks like it isnt a scam yet.”

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Posted 1 year ago

“Took my money, I booked flights two months in advance late on a Friday from London to jfk for 1200, due to unforced circumstances the following Tuesday so three days later I needed to cancel, was told o would get nothing back, I call back again I’m then offered £300, which is disgusting I’m told to speak to BA as they are the only ones who can refund, I sit on phone and BA say no it’s fine for cancellation but needs to come from agent, called travel trolly again, now they say okay we can change flights but only to same country, america ha ha I aak for a coupon or flights in Europe and I’m told no can do! Times are hard, for everyone and I would understand if the flights was 1 2 weeks or even a month, but there was 60 days and they done nothing to help, the people on the phone couldn’t care, I will never ever use this company again nor will my friends or family, absolutely no compassion or understanding”

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Posted 1 year ago

“Third class company,third class employee,,never be associated with this low grade people, they bring badluck.”

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Posted 1 year ago

“Extremely rude travel agent I called… Extremely rude travel agent I called twice in last four days and both time dealt with very rude and unprofessional sales agent. First time Rahul kumar and second time it was munit I believe. Tone of their vice so dull and unwilling to help. Travel agent said to me because things not going in your way that’s why you are not happy. I am going to report to travel ombudsman services. I don’t think they are fit to operate in uk they think they are in Indian and can treat people the way they would like to. So disappointed by their service. Please don’t bother booking with traveltrolly at all. I asked them to put your manager on call they travel agent said if you are willing to wait 1,30 minutes you can talk to him first he said manager don’t deal with issues like this regardless if you want to talk or not. Date”

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Posted 1 year ago

“Third class management, total below thire class”

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Posted 1 year ago

“DO NOT USE THIS COMPANY. Absolutely worst experience, they are doing finical abuse only. spoked with one of the worker named Amit shukla, i booked my flight with them on condition that they will refund my some amount of money from previous booking, was calling , and taking them more than 2 months. and now they are denying it directly saying you haven't paid us. even i showed confirmation refund email so many times they are not giving my money back. companies like this should be ban. they are just abusing people for financial loss and giving you mental stress, just for getting back own money.”

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Posted 1 year ago

“We had a very bad experience with travel trolley. We booked our flights last year and unable to travel on selected dates due to the passport renewal issue of my son. Our bad luck started when a customer service agent Diya from travel trolley changed our flights tickets into the voucher.......As she told us company deduct 250£ per ticket if we cancel the tickets. When we tried to booked tickets after 4 months with the same customer service agent first she refused to share the vouchers codes very rudely with a statement you have no option to booked with travel trolley again . The original price of tickets shown on british airways Website was 2790 for all travellers which we confirmed multiple time. we already paid 2472 . The travel agent diya asked for 894£ paid by my husband and she confirmed tickets are booked for all travellers. We already known we spend more then original price of tickets. After 1 hour we received a call asking for 450 £ more to confirmed the tickets . After a huge fights with most of customer services agents we realised that we are already trapped very badly and no option now to pay the rest of the money demanding by the agent. We learnt a life time lesson thanks to travel trolley and especially their customer service team for it . If u love your self and your money never used third party websites. Spend little more on official websites for buy tickets as its secure. Regards. Maha”

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Posted 1 year ago

“Absolute joke of a company. Avoid at all costs. Checked sky scanner for flight took my to these frauds. I paid online, then to be told sorry not available. They wanted £120 pp more. This is a con company. They were quick to take my money, then I’m told I have to wait 70 business working hours for my refund. DO NOT USE !!!”

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Posted 1 year ago

“Never book with this company, one of the worst I have ever dealt with. Basically rob money off you. Got a credit for a BA flight, which we couldn't go on because of Covid restrictions, and every replacement flight we try to book is around £600 more than the price they advertise online! So basically we are losing the original £600 we have already paid for flights. Scandalous company”

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Posted 2 years ago

Travel Trolley is rated 1.5 based on 384 reviews