When trying to spend my voucher they issued back in 2019, they stuck me with a bill for an extra £1.075.00 on top of my £1,650.00 voucher as they insisted it was a rebooking and not a cancellation. I was left with no choice but to pay the money or in effect lose my £1,650.00 voucher. Now, I'm having to cancel my trip due to Covid 19. I have insurance, but Travel Trolley refuse to give me an invoice for the full £2,725.00 and want me to use the the voucher dated 2019 and my invoice from them on the 5th March 2022 that just contains the £1,075.00. I spent the voucher and added the extra to it on the 5th March, why can't they just issue an invoice for the full amount I spent. AVOID THIS COMPANY. AFTER SALES SERVICE IS APPALING.
3 years ago
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