Another dreadful experience from start to finish. I had flights booked which were then changed by the Airline (granted no fault of travel trolley) to a new time 12 hours earlier. As I already had arrangements this was unacceptable to me, I was offered a different flights for over £200 more than what I could have got for myself (Kayak), so declined - they also would not refund airport travels cost which I had booked and paid for (non-refundable). This was all 6 weeks before travel and they have estimated the refund will take 5 weeks! Also trade as Southall Travel Avoid.