The absolute worst customer service I have ever received. I spoke to about 10 different representatives overall and every single one of them were so unprofessional and rude. They were extremely unsympathetic, condescending and unhelpful. Spoke on the 10 separate occasions and got absolutely nowhere every time and was aggravated and left angry at the end of every call. I was having the same conversation over and over as it is clear they do not keep notes on the ongoing matter. I will never book through this agency again. As they are just there to take your money and that is that. I cannot stress enough how bad the customer service is here at this company. Never ever again.