Terrible. Liars at best, scammers at worst. Every time I call, the period of time it will take to get my money back gets longer and longer. I'm dreading having to fight them on the cancellation fee everyone else is complaining about. This will no doubt be one of the companies that doesn't survive this, and it's no wonder due to their appalling customer service. Perhaps they would survive if they gave good customer service which would entice us back again in the future. If miraculously they exist by the time that travel is back to "normal" I hope they have retained a reputation as untrustworthy. DO NOT BOOK WITH TT, just go direct, it might be more expensive but at least you're not dealing with crooks.