Third party brokers and travel agents like Travel Trolley/ Southall Travel CANNOT and should NOT charge any administration fees for Airline cancelled fights through the Covid 19 Pandemic. No question about this as they would be doing this illegally. Therefore I personally will not be accepting any administrative fees to be deducted from my partial refund from Oman Air to be paid to Travel Trolley. I have made this clear to TT from now and the T & C evidence from my original booking with TT on 12th September 2019 does NOT state anything about any administration fees if the airlines were to cancel the flight. My booking L4NSB8 and contract was with Travel Trolley so they should be issuing me and other customers in the same position with the full refund given to them by the airlines without deducting any administrative fees for Travel Trolley to pocket. Their owner has enough money and should not profit from vulnerable passengers who have paid a lot of money to book family holidays and flights via Skyscanner and TT to be treated unfairly under these difficult circumstances. I personally had to pay an extortionate amount to return back to the UK by returning on a special flight and have already incurred a huge loss so I need what is rightly owed to me and would appreciate the full refund amount. I understand that the airlines Refund department are now issuing their Travel Agents and customers refunds. This company are truly unprofessional and did not get back to any of my calls and the several emails I sent when I was stuck abroad trying to get back home to the UK. There is no after sales care and when you are stranded abroad this is the worst experience. Skyscanner should also be responsible for allowing TT to use these disappointing practices as these customers will tell others about their bad experiences.