We recently rang for a cancelled BA flight for a refund. They are insisting on charging 10% even though we have the right of a full refund. They were rude and unhelpful, staff on a web based company refuse to email their policy out and claim they have no access to email. I understand the situation we are all in, but steeling from your customers is just bad business. No doubt this company will disappear after coronavirus. we have been waiting 14 days for a supervisor to call back, which still hasn't happened.
5 years ago
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