Trustpilot reviews are not reliable. Travel a trolley remove negative reviews or those they don’t like. Hundreds of people posted their reviews and their TOTAL COUNTA HAS GONE DOWN by almost 1000 reviews from 31K to 30K. That’s to remain high score. Don’t trust any Trustpilot reviews where they can be manipulated by the company. And their review now! If you can't get a refund claim a CHARGEBACK with your bank EDITED: Travel Trolley reports my review for apparently violating Trustpilot guidelines, it's their way to hide the truth they're not comfortable with. But this is my story... I can't get £780 from them and If you also can't get a refund, go to your issuing banks and raise a CHARGEBACK DISPUTE. That's what i have just told them I am going to do. If Travel Trolley claims that £75 administration fee for cancelling and refunding a flight ticket is their administration fee to cover the cost of doing so, it's A LIE. A Travel Trolley customer service person would need about 3 min to process a refund request with an airline (online form), that's 20 refund requests per 1h. Let's assume an hourly rate is £10. COST £1760pm to pay a CS advisor. EARNINGS: 20 refunds x 8 hours x 22 days x £75 = £264 000 for Travel Trolley to process refunds. They now claim they don’t charge any admin fees - THEY DO. They will charge you and give back only if you ask, cashing in on those who never ask for admin fees to be refunded too. HOW WOULD YOU CALL IT? SCAM.