Utterly dishonest in their handling of the corona crisis. Contacted them weeks in advance of cancelled flight. Was first informed the airline wasn't offering refunds, then that it was but I had to pay an admin fee or contact the airline directly. Then airline tells me they *are* offering cash refund but I have to contact Travel Trolley. Travel Trolley then tells me the airline is not offering refunds and I should accept a voucher. I asked for this in writing and they refuse, apparently they're too busy. Two months after first contacting them, weeks after the flight was cancelled... still no sign of the money. They told me it's a hard time for the industry... but it's a hard time for EVERYONE. Like most of the country, my income has dried up - I'm not sure why they think I should take pity on multi-national corporations owned by millionaires? Not every travel company is behaving this way. I hope the public will remember who took advantage of us in our time of need. Scammers. Avoid.