Avoid this company at all cost! the return leg of my flight was cancelled (due the covid outbreak and Virgin Atlantic cancelling flight) I contact Virgin Atlantic who told me that i am legible for a refund my claim has to be submitting to the agency i bought my Ticket from (Travel Trolley) i did this at the end of March and been e-mailing and calling then ever since. Each time i call i get given a new e-mail address to send my ticket / invoice details to (which i do) and each time i get no reply to the e-mail!! I am up to 5 different e-mail addresses now! 3 months later no reply / no refund. I strongly suggest this company be investigated and it feels like a being scammed (given different e-mail address each time i call)