Was unable to fly from UK to Perth with Emirates at the end of March to visit my 2 sons because of the covid situation. I have been in touch with Travel Trolley a couple of times and was surprised after reading all the negative reviews/stories, as my experience was good. The customer advisers were friendly, helpful and efficient,but also explained that the high demand for refunds may result in some delay I had been feeling very twitchy that I may lose the ticket price of £1650 However Travel Trolley contacted ME to tell me that they had now received the refund from Emirates and could now process my refund request. A Full Refund was in my account the next day ... Happy Days ! Thanks Travel Trolley