Complete disgrace. Very poor customer service . Contradicting messages.I have been trying to get a refund since 15 March 2020. waited 3 months and received but short of £135. waited 2 more months hours of phone calls but they don't really care. Today they have asked ( someone called Michael) contact Etihad directly. which I told him not possible as I have paid TT not Etihad. Micheal insisted I made a call but not a positive response. I suspect they are hiding my £135 pounds blaming etihad. NO Proper reason for Deducting Money!!!
4 years ago
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