BEWARE! Booked a flight for seven people, realised I had booked the return date incorrectly, one day out. I emailed travelup within 10 minutes of booking and called them straight away to change it over. They wanted £75 per person to change the date despite the flights costing the same on both days. They discounted it down to £150 for the seven and sent me a 30 minutes link telling me that after that they won't change it and they won't be responsible anymore. Extremely poor customer service, hidden charges, basically a con company praying on people's mistakes. Over 4k in flights, yhe worst customer service I have ever experienced and I'm not even close to boarding yet! Hopefully the tickets actually show up and the plane doesn't leave without us! BE WARNED! BOOK DIRECT WITH THE AIRLINE!
11 months ago
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