Unfortunately I had the worst experience with Travelup. They charged me £316 (in addition to my original ticket fee of £350 -one way) for what they claimed to be “reissuance” of my PNR number which is wrong, there is no such a thing as “activating your PNR number”. They also sent me an email confirming that they added extra luggage to my booking. When I called up the actual airlines, the airlines confirmed that my booking had ”no” extra luggage and I had to pay again. The actual charge with the airlines was £49.60 whereas Travelup charged me £316 - absolute scammers and a rip off! Anna Davis and everyone I spoke to over the phone, all calls were recorded, everything will be documented, stay toned! As a result, I will be reporting them and open a case with the Ombudsman services so they stop scamming people.