I had a frustrating and unfair experience with TravelUp regarding a flight date change.
🔹 On 20th March, TravelUp quoted £369 for a flight change when the ticket price was showing £838 on their website. The breakdown was:
£245 fare difference
£49 tax difference
£75 TravelUp admin fee
🔹 Later, I was told that after removing the admin fee, the total should be £319, which I paid.
🔹 Now, the same flight is available for just £791 (which is cheaper than before), yet TravelUp is suddenly demanding an additional £129 to rebook. This makes no sense! Why should I pay more when the ticket price has dropped?
🔹 My original ticket was £611, and I even paid £50 for a “flexible ticket”, which is a complete scam because they are making it nearly impossible to change my flight without overcharging me.
🔹 The payment link TravelUp sent for £319 showed only £44.68 as the actual fare, with the rest labeled as “taxes,” which feels like hidden charges.
🔹 After all this, now they are only offering me a Saturday flight, which is significantly cheaper than my original flight! I am still waiting for my updated ticket, and at this point, I am unsure if I will even receive it.
Instead of honoring their original quote, TravelUp keeps moving the goalposts, refusing to provide the Friday flight unless I pay more. This is nothing but exploiting customers and using their situation to extract more money.
I have screenshots of all emails, pricing inconsistencies, and misleading charges, and I will be raising a formal complaint. If you value transparency and fair pricing, AVOID TravelUp at all costs.
Unethical, misleading, and customer-unfriendly!
1 month ago
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