Avoid this company at all costs. I booked flights through TravelUp and when Virgin Atlantic cancelled my itinerary, the airline confirmed I was entitled to a full refund. Virgin refunded TravelUp in full, but TravelUp refused to pass the money back without deducting unlawful “admin fees.” I have been chasing for weeks, provided all evidence, and even received written confirmation from Virgin Atlantic. Still, TravelUp keeps delaying and hiding behind their “policy.” This is unprofessional, unlawful, and I am now escalating to the CAA, Trading Standards, IATA, and my credit card company under Section 75. Do not trust them with your money.