I had a terrible experience with TravelUp and strongly advise avoiding them at all costs. I purchased a ticket, carefully choosing a departure airport closer to my home to accommodate my work schedule. Everything was confirmed, but just a day before my trip, I received an email informing me that the flight and departure airport had been changed. The new departure airport was much farther away, making it impossible for me to catch the flight. I tried reaching out to their customer service multiple times, but the experience was appalling. The representatives were extremely rude and unhelpful. They directed me to send an email and wait for a response, which took several days. Eventually, they offered me a TravelUp e-voucher worth £28.48 that would take eight weeks to issue and needed to be redeemed within 12 months. This was unacceptable given the extent of the inconvenience I faced. Their negligence completely disrupted my travel plans, and I was forced to book a new last-minute flight at a significantly higher cost—£550 for a one-way ticket! On top of that, I suspect their five-star ratings are fake reviews. Be cautious with this company; they operate like a scam.