We booked our hotel accommodation for our family of five (2 adults and 3 children) 5 weeks before we were due to travel. They also sent us the confirmation voucher from them for our reservation. 1 week before we were due to travel, they send us an email stating we do not have the confirmation due to their supplier issues and were providing alternative accommodation that was not even close to what we had originally paid for. They completely refused to own up to their error and were not willing to pay the difference for alternative accommodation which by then had gone up in price. Stay clear of them as they are complete fraudsters and cheats.