“I feel cheated by this which charged me more than half of the originally advertised for asking to change my ticket within 24hrs of the booking which was confirmed in error thinking the dates were the one I have entered in my search... I do no recommend you to any and it will definitely be my last”
“Brian was very helpful in rearranging my flight last minuite when I accidentally booked the wrong flight. He was very quick in fixing this error for me.”
“I am so angry at the complete incompetence of this company! I called to speak to Taha Sadiqi in order to help me book a flight to Stockholm. I asked him to book a flight with ‘cabin bags’ he told me that cabin bags were included in this ticket. Acting on good will in what he told me I asked him to book the flight (even though I had found much cheaper flights myself but thought that I would go with sadiqis offer as it was promised that it included cabin bags) when I went onto the airline website it said that only ‘underseat bags’ were included.
At that moment I realised that I was missold, so I called sadiqi again and straight away he said ‘your tickets do include cabin bags’ he checked and seemed confused and tried to convince me that a cabin bag and an under seat bag are one and the same!! Obviously that is ridiculous and he clearly needs more training if he truly believes that as someone who books flights for a living!! He then gave me the name of his manager George Beiley and asked me to call him.
The next day I called George the next day to hear much of the same and frankly just waste my time. George tried to argue that it was my fault for not clarifying to sidiqi that I wanted an under seat bag and a cabin bag! (I don't know how a travel agent doesn't know that an under seat bag is a given and you usually ask for a cabin bag to imply both beats me) anyway we were going round in circles them gaslighting me to make it seem my fault they had made this mistake. I later asked a Mathew after he told me I would only get £11 per person back if I wanted to cancel my flight which is actually laughable! I asked if I could purchase luggage and he said no. So I am now left with a flight to Sweden that leaves in a week, none of the luggage I was promised, and I can't even purchase the luggage! How is this fair??”
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“We are so delighted with the help we got from the customer advisor Roman Vincent. He made us informed all the time with the flight changes and found for us an alternative thats not so bad at all , and chased the airline to update this changes . Well done for the excellent work , you are an asset to the company Travel Up, which is an excellent travel agent as well with after sales service beyond compare. Thank you again , will use this company again for our future travels .”
“Scammers. Take your money sell you upgraded service packages and do nothing if you have a problem. Disgraceful. I was left stranded in Tokyo, do not use this company. You will regret it. So many bad reviews have been made against this company....don't make the same mistake.”
“Great experience with Safira John.
She answered my every query patiently and politely. I believe she deserve a better position in the company leadership. I am sure she is an asset to your company travel up.
The only thing I am concerned as of now that my final travel ticket would be received by end of the day and she convinced me well and I don’t need to worry much.
And if that so I am gonna all my next travel plans from travel up.
By the way this was my first experience with travel up :)
Thanks again and kudos to you Safira John!!!”
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“Travelup people are very good person.They are very friendly,kindly and honestly.I will always buy tickets from Travelup in my life.Wish them success. Thank all”
“I have used travelup three times now twice for Australia and lately for Canada there were flight cancellation with Air Canada Travelup sorted this within hours”
“I've booked our trips to Cape Town and must comment on the outstanding service that I have received from Zeeshan Sheikh for which we are so grateful for and appreciate.
Thank you for all the help and advice that you have provided
We will certainly be back in the future
Best wishes Naziela ❤️”
