“In a time of "Unprecedented Demand" due to Airspace Closures & Airlines being Grounded [similar to the COVID Pandemic of 2020>] TravelUp are marshaling their resources to respond to Customer Enquiries.
TravelUp Agents, like Brian Adams; the one who Calmly and Efficient processed my Ticket Cancellation DESERVE to be Recognised and Commended.
I know it can be a thankless job sometimes (given these circumstances) but I, for one, appreciate and thank Brian and his colleagues for ALL their efforts.”
“I had a flight reservation with Travel Up, and I inadvertently made a typographical error in my name. I attempted to contact customer service on four separate occasions over a five-day period, each time enduring a minimum wait of one hour and thirty minutes before my call was answered. My issue was ultimately resolved after five days, but the call times were quite lengthy, and emails were not answered immediately. Nevertheless, I extend my sincere gratitude to Brian Adams for his assistance in resolving this matter. I hope that you will continue to be able to assist others who encounter difficulties with their bookings.”
“Brain the chap who attended to me was sympathetic, listened to what I needed and suggested better options. A true customer service agent at heart, thank you Brian!”
“Losing $145,000 to a scam shattered me. I felt helpless and completely broken. That’s when I found Mrs. Mercy. Her team’s professionalism stood out right away. They didn’t sugarcoat anything—they gave me a clear roadmap and followed through with constant updates. I didn’t expect much, but they came through and recovered a large amount of what I lost. Their support made all the difference.”
“I had to reschedule my ticket as was helped through the process by Brian Adams. He was very helpful and I would use this online agent again, recommended.”
“1 traveller out of 5 had emergency surgery and was not allowed to fly as long haul, we wanted to change the name and send someone else, and were not allowed, even with a medical letter, we could only change the date, for an extra 499 pounds!!! will not be using again, but go direct with the airline.”
“I needed to change a return flight date to a later one and was able to do this successfully, I was always treated very politely and respectfully and this was very helpful in a quite stressful situation. Many thanks.”
“Was dubious after reading a lot of bad reviews but in my honest experience travel up have been great, flight price was a bargain & great customer support would definitely use again”
