“Terrible experience with TravelUp. I booked a return ticked to Dubai from London via Emirates airlines. One hour after booking I realised I had made a mistake in the return date so called TravelUp to change return date. They agreed to do this at a cost of an extra extortionate £190.00. Checking online, I found that the cost of the revised date was the same as that of my original ticket. It is absolutely outrageous to charge £190 one hour after booking. I decided to cancel my ticket and rebook with another airline. The cancellation cost me £90, despite the fact that Emirates is a signatory to the commitment that allow customers to cancel free within 24 hours of booking. I will never travel with this company again and will advise others to choose another agency. Emirates airlines is contaminated by their association with this agency. I have now booked with a different airline to Dubai, which was far cheaper than emirates. A pity because I normally always choose Emirates.
TravelUp is not customer friendly - it is inflexible and their fees to make changes are extortionate. I DO NOT RECOMMEND THIS COMPANY”
“I asked to change my flight date - The flight should have been £200 extra according to there website.. Brian charged me £590 ... Now, allowing for the £75 admin fee per person - I have definitely been done over, but my hands were tied..”
“Terrible service. Do Not Use. They will take your money in snap, but when it comes to support afterwards. They lie and are not interested to help. They pretend to help but when you dig deeper with the surliness it is proven they lie and just don't help. Please do yourself favour give this agency a miss even if they have cheap flights trust me it's not worth it because it will cost you more in the end. There are other better agencies to use.”
“scam company. Got a confirmation my flight was booked, then a few days later an email saying they received payment but couldn't book and offering 3 different flights of no use as I'd already booked train tickets. I found the same flights with travelup so I found and rebooked the same flights again with travelup at £5 extra to be told that it didn't go through either as it wasn't available (clearly was, twice). A few days later after the money cleared (surprise) I got the same email with the same wording offering 3 useless alternative options. I haven't had a refund weeks later on either payment despite their t&c and representative telling me 3-5 working day. Luckily I used a credit card to do a chargeback process but would avoid this company 100% they shouldn't be in business.”
“Travelup customer service is beyond great. Michelle Vincent dealt with my query and handled it very professionally.
Thank you so much Travelup for providing a customer cantered service.”
“Overall I was happy with the booking process. Needed to make an adjustment on the ticket. Get in touch with customer service and Michelle kindly helped to resolve the error.
OV”
“Had very good service from Michelle Vincent, emailed her regarding a e-ticlet and gor a reply within 30 minutes was very impressed with the service .”
“A prompt response from Michelle regarding my enquiry. I needed my e-ticket to manage my flight booking and she responded immediately. First time I have used Travelup and everything smooth so far.”
“I needed some advice about me eticket , I emailed Ms Michelle Vincent from admin who was very helpful and replied so swiftly and sorted the issue.
I bought tickets from travel up many times before. They have been very good in every aspect and so I recommend them with out hesitation.”
“I’d like to thank Michelle Vincent who helped me to sort out my Last name spelling mistake during the booking. All went smooth I’m happy for his service.”
“Yesterday I was in a predicament due to the train strikes….
Michelle V. assisted in me being able to reschedule my flights… thanks again for your help Michelle….. much appreciated…”
