“Hello,
Kyle Roberts was very patient and kind when I found booking my family’s flights to be very stressful and difficult.
Well done and thank you Kyle for your dedication and patient hard work.
Ten stars for you!!!
Thanks, Camilla”
“I have booked through travel up several times now and I have been very happy.
Few days ago I had an inquiry and rang travel up .I booked the tickets on the phone with Kyle Roberts .There were several further inquiries.Kyle had provided my with his direct phone number and he answered promptly each time .
Very helpful.I will definitely use again.”
“Thank you Kyle Roberts for all your help and assistance. You were really helpful and very professional. Thank you , you are an asset to your team . Many thanks Debbie”
“Having booked a flight to Japan I was informed very soon afterwards that flight details had changed, all information was updated and sent to me with confirmation of flights along with information on baggage and seat booking availability from N Davies. Very impressed with prompt response, very reassuring.”
“My review is simply based on the fantastic service received by Asif Khan at TravelUP UK office. I had to wait for 72 hours to get the e-tickets and was getting worried. I spoke to various agents, some were helpful besides one bad agent on a night shift. No one resolved the pending e-tickets until I spoke to Asif Khan who went above and beyond to follow through both internally and called me back as promised to confirm the e-tickets were received. I am only giving 5 stars for Asif as he promptly delivered etickets within few hours and also called me specially to confirm. Kudos to you Asif Khan!! TravelUp management please recognise this individual.”
“our BA flight was cancelled but we were given a few alternatives and were booked swiftly into a new flight with no extra costs
Our travel agent (Dua) was very effective”
“Unfortunately I had to cancel my booking because of the wrong date. However I am pleased to know I will get a full refund. Thank you Uzair Khan for your help.”
“Please see corespondance
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Should you need to cancel or change your holiday we must be advised in writing as charges levied over and above the deposit may well apply depending on the tour operator and / or airline policies and terms and conditions. In addition we reserve the right to charge an administration fee for any changes to your booking should this be applicable.
Once the ticket is issued it is completely non-refundable and non-changeable, However in the event of cancellation please let us know to process your booking for airport tax refund only.
They said nothing if a helping from Milo”
“Kyle Robert’s was very helpful ? Thorough and helped me solve my booking problem which I was getting very frustrated with .
Wonderful customer service and care . Explained everything very well . Well done Kyle and thank you .”
“Kyle Roberts was extremely helpful and made it easy to book our flights to Guyana. He was very thorough with the details of booking the flights and overall offered a great price.”
“I had an excellent customer service from Brian. He answered my enquiry and did what I asked for very quickly . All by emails no hassle to call the office. I’m very happy. Thank you Brian”
