“I was booked tickets with you and I want Chang my daughter ticket your company charge over the price £237.59 next time I am not buying any tickets with your company and not recommend any one”
“I really appreciate the assistance provided by Faraz Ali. It was a releif when Faraz called us back after numerous attempts to call customer service. He sent us the payment link and went above and beyond our expectation by confirming our reservation with the hotel. Faraz Ali is an asset for Travelup.”
“MUHAMMAD.IBRAHIM, was very helpful when I was looking to rebook a flight that cancelled on me by British airways. However, this was my 2nd attempt to contact travel up as the first was unacceptable, the whole process was long and I've had to spend a lot of my work time sat on hold which is obviously not great.”
“It took me 3 attempts being on the phone and 3hrs later for my flight to be sorted thanks to Muhammad Ibrahim. Reason I called in was my email wasn’t getting a reply back, which would have saved me a lot of time if travel up email back”
“Finally managed to speak to Taha who was most helpful in booking my travel voucher, much appreciated Taha. However overall it took me 5 hours with multiple calls to book this credit voucher with all agents transferring or telling me they would ring back until i spoke to Taha (5*) as there was no option to use credit voucher. I was using the app to purchase my tickets however the voucher cannot be used on the app and only on the website.”
“Very stressful and lengthy transaction, mainly caused by poor phone connection and language / accent problems.
Your agent was very patient and helpful.”
“The overall experience with TravelUp has been average primarily because of how difficult it has been to make contact initially and also the slow response. Calls are charges at premium rate and waits were between 20 and 30 mins.
Eventually I was passed onto Kyle Roberts who was very helpful in resolving the multiple issues and facilitating a refund although not the full amount.”
“Thanks to Daniel Gareth for helping to secure seats so we can all travel together as a family. My mind is at rest now and can look forward to our trip”
“I wasn’t thrilled about the last minute cancellation of my flight but it was sorted as best as could be by the customer services from travel up called Nash Davies.”
“Customer service queue was very long to no 61, took 25 mins, when I reached my turn the line was cut.
So called again and the queue was again 42, and waited 20 mins again.
But , I was able to talk to customer service, she is fine, get one information, but another one , she was not sure too.
She was polite.”
“My name is Rexford Abbey, I received a very good service from Nash last Friday. He did an excellent job by providing me all the necessary answers I needed and brilliantly resolved my issue. Once again thank you very much Nash. I really appreciate your help.”
