“started well enough with great price for my flights booking was straight forward and simple received confirmation email and e-ticket shortly after booking all sorted but as with other airline bookings made in the past I know and understand things can change so kept an eye on emails and the worst happens an email from travelup's Janki Kiri saying flight time changes for my flight booking if you wish to discuss the changes further to call the number given. So I call the number within office hours answered quite quickly told them who I needed to talk to Janki Kiri, put on hold for few moments to be told she was busy on the phone but to reply to the email with my phone number and she will call me back so did this and waited for the call back 2days later after returning from work at 1am and still no call back from Janki Kiri checked my email to find email from Janki Kiri stating thank you for excepting the changes new e-ticket has been sent to your email and still no call back from Janki Kiri this I find to be extremely poor service from a company I have used before but will now neither recommend to others and will look elsewhere before reluctantly using again if ever and as I do make numerous trips a year that's flights this company may well have just lost because of lack of reading emails correctly and returning calls that would have taken five minutes tops thanks for nothing Janki Kiri for dragging down Travelup”
“The 3 stars is for Rhys who took ownership of my flight change and followed up to ensure it’s done.
However Travelup lost two stars because I had to first inform them about the flight change, then follow up with them three times before I was put in touch with Rhys to resolve my issue.”
“Neil advised me of,and sent through a revised e-ticket confirmation as the airline had changed its schedule, and was very helpful in doing so.
Austin claimed it would cost over £5000 to make a change to a different flight, which was ridiculous as five new flights would only have cost £1020.........mmmmmmmm”
“I called to book a 2nd ticket for my wife on American airlines, [ I had already booked 1 ticket for myself in January for £445] the customer representative told me it was £743 while on the TripAdvisor website the flight came up as £514 !”
“Rearranged flights following schedule change by airline, which meant a different connection was needed. Help fulfil clarification of change when phoned to query.”
“Michelle Customer Services Travel up - My flights were disrupted due to bad weather. Getting hold of the right people was difficult and resulted in an expensive phone bill at the end of the month. However, once you got in touch with the right people they were helpful and willing to go the extra mile to solve the problem. In my case, Michelle and Gary were particularly helpful. They went out of their way in order to contact the airline and ensure that I received my refund. However, it must be noted that it was often difficult to get hold of them due to how the call centre is structured, with me often having to wait on hold for more than 30 minutes. If it is combined with the numerous calls performed this becomes a tedious and expensive!”
“Flight details were changed twice, which isn't the issue - but the communication via email was confusing and not clear as it stands I have no idea on what is happening on my return flight. I also phoned the call center about a different issue and was on hold for over ten minutes but the call wait time kept telling me I had 2 min 40 seconds to go...over and over and over... the issues so far would make me hesitant to book with Travel Up again”
“Flight times were changed when Delta's schedule changed. We were unhappy with new times and requested to fly one day later at much better times. Seemed to be getting nowhere with this until Dimple Edwin sorted it all out. Many thanks Dimple.”
“I had to book an urgent flight abroad leaving in 3 days time at short notice. Samuel was calm and helpful and managed to get me a flight at what is the busiest time of the year.”
“Very baffled to be honest , email received about time changes to flight times in 2018 rang this morning to find out more to be told I had to send an email to Travelup to confirm we accept the changes .
Now it seems I didn’t have too communication failure I think
But other than that there prices are brilliant , a lot cheaper than other websites thar are around”
“After my original flight was cancelled Travelup was able to secure me the flight I requested which I knew had spare seats - however there was no out of hours phone line so I had to wait until 9am to try and book into a 1pm flight - and then they wouldn't deal with it by phone and made me interact soley by email. I finally got tickets through at around 11:30 after a few exchanges. It could all have been done with much less stress.”
“When my flight details changed there was a focus on “we can’t refund you” and the general message was we can’t help you in any way shape or form..customer service is not the strongest point especially considering if flights change it’s bit the customers fault”
