BAD! They take sooo long to resolve something other the phone. They have no idea what’s going on. They have incorrect information from airlines. I had my flight cancelled and they still claimed I couldn’t have a refund because the flight was scheduled so I literally had to prove myself right. They are só rude and incompetent. And when you finally pass on what you need they say they will process and never inform you again of what is going on. How can they not know my flight status???? Or is this because they don’t want to provide a refund?!
4 years ago
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