SCAM, SCAM, SCAM, They ruined my vacation don't ever book with them even if they are the cheapest offer online as you will find your booking cancelled after you arrange everything but 2 or 3 days before your vacation booking date. I booked through their website in Canada as I found their offer is the best online. We are happy that we are going to spend good time in Hurghada, Egypt. I booked July5th and paid the requested deposit and the mentioned they would withdraw the remaining on Aug10th and will issue confirmation number and Hotel vouchers. In the hotel offer policy that the offer is only for Canadians and Americans, I booked as we are Canadians. August 14 just a week before our vacation they sent us that we cancelled your booking, WTF we already in the flight. I sent them email they said because you guys are Egyptians. I told them we are Canadian who told you that we are Egyptians, there should be a mistake here and you cancelled our booking before asking us to send you our Canadian passport copy. They said sorry this misunderstand from our side happened and we will refund you. I sent them email that I will send a complain to the ministry of tourism in Canada, USA and Egypt. I called the customer service to escalate the issue as this is from their side not mine and they should solve it and rebook. They said we are sorry that happen a lot, I book with Expedia, Booking, Agoda and never had such a situation. I called the resort and the sales manager mentioned that they have a big issue even in their room booking that room capacities are different than the actual Hotel policy so you will be screwed once arrive the hotels. I will sue them. The sales manager of the hotel understood the situation and was very helpful and rebook for me but sure more expensive.