Sana is a godsend. She was the ONLY person who was able to resolve my issue with my cancelled booking due to a mistake made by a Travelup agent.
Sana effortlessly and efficiently familiarised herself with the situation and implemented an action plan to refund fully my failed booking.
Sana is a complete gem in Travelup and should be recognised corporately on how to deal with matters.
Her customer service experience is a perfect model on how to deal with customers who have had to deal with issues based on mistakes from sales agents.
Thank you Sana!
1 year ago
Travelup has a
3.9
average rating
from
3,291
reviews
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