We booked our flights to Orlando with Travel Up but when the first leg of our outbound flight was cancelled we tried to get in touch. We called and emailed many times but couldn't get through to anyone to help and no-one replied to our emails. Finally after big uncertainty for 10 days I finally got through to Kyle Roberts who rebooked our flights whilst I was on the phone. It is a shame that our flights couldn't have been sorted out within a day or two of them being cancelled rather than causing unnecessary stress/worry and not knowing what was happening with our flights. Travel Up should have called us rather than us repeatedly having to chase them to find out what was going on.