I have a southern accent and my customer service rep Faiz Sheikh had a foreign India accent. Usually I have a difficult time communicating with foreign accents, however, Faiz was phenomenal in communicating and listening and we were able to complete my reservation effortlessly. I don't get American cust service reps that provide great service like Faz. Great job Faiz. You made me feel comfortable doing a phone reservation instead of on the computer.
2 years ago
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