Booking confirmation was within the time advised, but the nature of the email wasn't great. Entitling the email 'failed reservation' leads one to confusion if this is a successful confirmation. Confirming the reservation with the line 'Please note that your reservation is well confirmed' is appalling English and unprofessional, the hotel consultant, Faraz Ali, may as well have ended the confirmation with 'innit, bruv'.
2 years ago
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