Very dissapointed with their service .Never experienced such hopeless service from any other travel agents. Bought 2 tickets to Atlanta on line on the 4th Jan all paid for by card. Got a booking confirmation within a few minutes with the itenary with E Tickets to follow.Travel date was the 8th Jan. Waited till the 7th and no E Tickets yet . Rang them up and the agent I spoke to said he will call back in 15 mins. Waited for 30 mins and no call so I called back and was told to wait for another 30 mins as they had to sort this out. Again no call so I rang back and was told the matter had been passed on to another agent. This went on for quite some time and I was getting frustrated as we were flying out the next morning.Eventually I spoke to another agent and was told that due to some problem with the system they were unable to issue the E Tickets and if we still wanted to go on that flight we would have to pay a considerable more money.I rand the airlines to find out if they were still holding my reservation and was told the travel agent cancelled them on the 5th Jan.I was fuming at this point and rang Travel Up again with this information and they were having none of it. We ended the conversation on a sour note and they refunded the money back into my account.At this point the fares to Atlanta sky rocketted due to last minute and we were unable to go thanks to Travel Up