Initially my experience of TravelUp was good, including the price. I did have to call them once too to clarify my booking reference and the guy on the other end sounded clueless, which didn't give me much confidence. My issues arose though when one of my connecting flight times changed. I received an email from TraveUp apologising and informing me of this (although annoying I know these things happen!) I was told to reply immediately as I was flying out within the next 24hrs and they needed to issue me a new e-ticket. So, I emailed to confirm and also rang , just to ensure they received it. I was told that I'd receive my new e-ticket within the hour. Did I receive it? No! I called numerous times and emailed constantly up until their offices closed. This made the start of my holiday very stressful. I had no new e-ticket by the time I arrived for my second flight and they initially wouldn't let me or my partner on the flight, it was stressful and embarrassing. Luckily, after around 10minutes of searching databases we were found, but not seated together for a 9 hour flight. All could of been avoided if TravelIp actually did their job and sent me the new e-ticket. I won't be buying from them again, I'd rather pay a little extra knowing that my documents will arrive.