Currently trying to change a flight which I though I booked with Virgin Atlantic only to be told that to change my return flight which usually costs 30GBP, now costs 150 airline change fee and 75 Travel up fee, not to mention THREE TIMES THE COST OF THE ORIGINAL FLIGHT. I have asked to change my dates to June 2018. It is stated no where in their policy that a date change for 2018 can be requested and provided. TRAVELUP responds saying that they reserve the right to refuse service changes. I am now attempting to change my flight to October and have gotten no response. No customer service on the phone, with emailing back and forth. VERY UNPROFESSIONAL. DO NOT BOOK WITH THESE PEOPLE.
7 years ago
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