BOOKED A FLIGHT AND MADE AN ERROR - CALLED THEM WITHIN HOURS AND WAS ADVISED OF A £75.00 FEE FOR CANCELLING THE BOOKING. GIVEN THIS WAS LESS THAN 3 HOURS FROM BOOKING I FOUND THIS PRACTICE TO BE AN ABUSE OF CUSTOMERS. BUT OF COURSE THEY HAVE IT IN THEIR TERMS AND CONDITIONS- APPARENTLY NO RIGHT TO CANCEL WITHOUT THE 75 FEE.
7 years ago
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