TRAVELUP ARE UNSCRUPULOUS – MY GRIEVANCE WITH THEM HAS BEEN REPORTED TO TRADING STANDARDS! I hope that if you are reading this review that you are yet to give TravelUp your custom. However, if like me you neglected to read the numerous negative reviews please accept my commiserations. While TravelUp probably make only minimal income from bookings, it seems that it is significantly more profitable for them to impose dubious fees on customers; albeit totally immoral. Despite following TravelUp’s guidelines and notifying them of a wrongly spelt passenger name within their given time constraints they (without providing satisfactory justification) chose to cancel the arrangements at a significant cost to myself. Having contacted the airline directly, they were happy to amend the error (which they did) and said that if I contacted TravelUp that they would be able to reissue E-Tickets. TravelUp refused to reissue tickets. Having scrutinised TravelUp’s terms and conditions I am confident that they acted unjustly. I notified TravelUp of how I felt that they had breached our agreement and offered them the opportunity to resolve the issue amicably. TravelUp made no attempt at any stage to offer a solution in order to retain my custom. TravelUp’s definitive response was (grammatical errors included) “I already advised you every thing at the time of cancel the Booking .” If you have also experienced similar unscrupulous treatment from TravelUp then please consider notifying the Citizens Advice Bureau who can forward your complaint to Trading Standards. I did this and they provided me with a prompt and informative response, as well as confirmation that Trading Standards would be notified of my grievance against TravelUp thus, providing them with “vital intelligence on how a trader is conducting their business.” I hope that those of you who have also suffered ill treatment and been subjected to unreasonable charges will also opt to notify Citizens Advice Bureau so that, collectively we can ensure that TravelUp are held accountable for their abhorrent treatment of customers and brought under the scrutiny of Trading Standards. Notifying Citizens Advice Bureau is very straightforward and here is an overview of what to do: If you think TravelUp has broken the law or acted unfairly, you might be able to report them to Trading Standards. Although National Trading Standards cannot help members of the public with specific complaints or advice about goods or services, you can contact Citizens Advice Bureau (CAB) who will pass information about your complaint on to Trading Standards (apparently you can’t do this yourself). You can contact the CAB consumer helpline, use an online form or, write to the consumer help line. Make sure you mention that you want to report TravelUp to Trading Standards. I opted to use the online form to ensure that my grievance was properly evidenced and undeniably legitimate, here’s the link: https://ssl.datamotion.com/form.aspx?co=3438&frm=general&to=flare.fromforms For details on the other options visit: https://www.citizensadvice.org.uk/consumer/get-more-help/if-you-need-more-help-about-a-consumer-issue/