Paid for hotel and got through their voucher. Called the hotel to make some special requests but they did not recognize may booking. Called Travel Up and was told they need a supplier reference which could take up to 7 days. No update after 7 days so contacted them again asked to wait another 48 hours. 5 days later still nothing. Told they are chasing the supplier daily but not getting what they need from them so asked for it to be escalated to their own and the supplier management. Absolutely no ownership of the issue or proactive communication, me constantly chasing. Basic customer service does not exist. Look past the attractive prices and save yourself a world of pain.