I asked for the new e-ticket as our flight time had changed. This request was ignored and instead the booking reference was forwarded. We already had this, so no new information or help. We were not offered pre-booked seats or advised how to do this so are now sitting in the middle of a 2-4-2 plane arrangement. I would’ve paid extra for better seats had I known. I will not be booking with Travel Up ever again and I will advise anyone else I speak to against it.
6 years ago
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