AVOID BOOKING! After taking money from account I didn't receive an e-ticket in the following two working days so emailed to make sure it hadn't been sent to the wrong address etc. 6 days after making the booking I get an email saying that they haven't been able to book my flight and the prices have gone up, 8 days after making the booking I haven't had my money refunded so I cannot book another flight I am so disappointed in Travel Up, I was so excited about the trip that I checked the details on their website the day after I made the booking and the same prices were displayed- this makes me think that it was human error that my tickets were not booked until I emailed them further about my e-ticket. Because I have not yet been refunded I can't buy another ticket and the prices have gone up so much in the week that Travel Up has not contacted me/ booked my tickets that I am now unable to go on my planned trip. When I've tried to contact customer services in this time frame they have been polite but unhelpful, I am so disappointed that the trip I was so excited about a week ago can no longer happen because of Travel Up's errors. Also I want my money back!