I have never received such awful customer service. My flight was canceled and I asked for a refund as I did not want to take the new flights I was offered. I have now been waiting 3 months for my refund, if I call them for an update, I'm told the systems are down and someone will call me. But no one calls. Having now sent neumorus emails asking for information, I get a poorly word Email telling me to look at my bank in a few days. No apologies for the delay. Travel up just see you as a bag of cash and could not care less about customer service. I would never use them again!!