Travelup Changed my flight times, which is fine as that happens with airlines. But it was changed by 7 hours. I then asked for refund and was refused. Then I asked for escalation as I read on their website that if delay is more that 2 hours you are entitled to full refund. Hardly any comms came from. Them, until I picked up the phone and spoke to the advisor which I wont name here. Finally they said they will provess full refund, and sent me an email that it will take 8 weeks altogether and after 7 weeks i must contact them again and they will process the refund in 1 week. Is that a joke? How will i remember to ring them after 7 weeks. And look at the cheek , customer service advisor asked me to review them and provide them positive review. Its a shame. Again not going to name you as I beleive it is companys rules, probably not your fault, although you should not have asked for review for such a poor service altogether. A unhappy customer. Never with you again. Puneet