Travel up confimred my tixkets to Alacante. Then BA called a strike (not the fault of travel up). However, when I rang the number they provided to arrange a refund, the automated service told me I was first in the queue for 54 minutes! Then, after 54 minutes, they dropped my call. I tried alerting the aganet who initially dealt with this and he ignored my response. Then I get my mobile bill and I was charged £45 for 'that call' to travel up. Even though I was no further forward. So by this time the call had cost more than my flight (one way). I then contact their head office and am assured my complaint is being dealt with within 28 days. That was 6 weeks ago. This company are a sham,no regard for customers or improvement, just profit pushing. I will be taking this complaint to the ombudsmen. To evident this is a real case, my case was being dealt with my 'Gary Smith' (if he exists) and the complaint number was 157525. This information was given to me by Amir at their Reading office. DO NOT USE TRAVEL UP!