Whilst Fleming Grayson was very helpful in rearranging our cancelled flights it took 6 emails several phonecalls with at least two hours holding and three tweets which were all ignored. It seems odd that a company of this size has only one person dealing with rearranging cancelled or changed flight schedules. I guess it usually works ok but the impact China is having means you may have an unusual wait on your hands trying to get resolutions!
5 years ago
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