This is disgusting. Phone lines shut down, from the reviews below my experience isn't unusual. I have sent multiple emails, filled out two online enquiries as requested, cannot call as phone lines are shut down (tried many times, some phone lines you need to pay 10p/min for!) Feel like I have been robbed. No acknowledgement of the 240 pounds of mine they have. My flight has come and gone and I've been trying for weeks to cancel or change. TravelUP has handled this terribly.
5 years ago
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