No personalised contact. No response to emails. I'm more than £1000 out of pocket. It has been 6 weeks since my planned travel date, and counting.. The CEO sends 1 generic mass email each week, all of which are utterly useless in my pursual of a refund. In fact, they raise more questions than they answer. Needless to say, TravelUp have handled the COVID pandemic poorly.
5 years ago
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