Bad customer service, rude staff.....they need training in how to speak with customers....tried to change my travel dates due to covid and they quoted me an extra £750 'fare difference' which is not justified....had to call several times and finally spoke to a lady named sofia smith who was polite and dealt with my query and quoted me reasonable price in which i paid in the end.....but in future will not use this company!
4 years ago
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