Andrew Mason
I ordered a pair of Eu45 Vibrams and they arrived as ordered. However, owning 6 pairs of these running shoes, this pair is clearly two sizes too small. Ive have exchanged 7 messages with the customer services team and unfortunately there is nothing they can do/willing to do. I have paid for postage initially and now i have to pay to return them. I could accept that if i had indeed ordered the wrong size. All i was asking for is that i've paid the initial postage and they provide a free return for what i consider a clearly manufactured/fault by the company that produces them. This is simply not possible through Trekinn so i'm left having to pay to return an item that is clearly not what i ordered. Would i use this company again to order a product - absolutely not. It would appear from other reviews that customers have issues with returns and customer service. For customers to use an online business they have to have faith that the customer services team and company policies support the customer over the company. I personally wont be risking an online purchase through this group of companies again.
2 months ago
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Trekinn has a 1.63 average rating from 40 reviews

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