“AVOID. I ordered £150 worth of gear, 2 weeks later it’s still in Spain in ‘storage’. Go figure. Also the delivery company they use, GLS also have terrible reviews. Spend a bit extra money and use a reputable company.”
“I ordered a pair of Eu45 Vibrams and they arrived as ordered. However, owning 6 pairs of these running shoes, this pair is clearly two sizes too small. Ive have exchanged 7 messages with the customer services team and unfortunately there is nothing they can do/willing to do. I have paid for postage initially and now i have to pay to return them. I could accept that if i had indeed ordered the wrong size. All i was asking for is that i've paid the initial postage and they provide a free return for what i consider a clearly manufactured/fault by the company that produces them. This is simply not possible through Trekinn so i'm left having to pay to return an item that is clearly not what i ordered. Would i use this company again to order a product - absolutely not. It would appear from other reviews that customers have issues with returns and customer service. For customers to use an online business they have to have faith that the customer services team and company policies support the customer over the company. I personally wont be risking an online purchase through this group of companies again.”
“The delivery was good and the item was good however I had to return it as it was small so I ordered another one bigger size came straight away but I’m still waiting on a refund from the 1st order and I am finding hard to get in touch with someone.”
“I purchased a pair of shoes which arrived quickly but were the wrong size. I processed the return according to instructions on the site. The website glitched and didn't open return window nor allow me to add tracking number. Trekkinn advised purchasing replacement shoes separately so as not to delay receiving them due to COVID.
$70 to return the shoes. I emailed Trekkinn the tracking number for follow up. Package arrived in customs within 3 weeks but Trekkinn did not follow up until I emailed. Days before any responses or generic responses telling me to just wait. Each time I have followed up I have been fobbed off.
Finally asked Australia Post to follow up. They found package had been in customs in Madrid for over 6 weeks and triggered a response from Trekkinn. Apparently Trekkinn sent documents to customs - why were they needed when I followed all instructions for returns provided to me?!
Still no reply/update. Months have past with more emails telling me to just wait. Finally asked Aus post to contact them again. Apparently my package was waiting in customs until 7th August when the import was terminated due to lack of follow up from trekkinn. Package was sent back to Australia by ship 22nd October. I have now have to wait for the return and will have a pair of shoes I can't use, paid $70 for them to travel the world and sit in Spain for 6 months and wasted the price of my shoes.
All because Trekkinn has provided incorrect return information and has shoddy service.
DO NOT RECOMMEND UNLESS YOU WANT TOP THROW AWAY YOUR MONEY!”
“They will never refund you for the returned items. Absolutely the worst customer experience I have ever endured. I will never shop here again and advise people never to shop here either. I returned some climbing shoes, even have confirmation it arrived at their warehouse and was signed for. Over 1 month has elapsed since it arrived and they refuse to refund me and only keep repeating that I will be refunded once it has been registered. Do not trust them, this is slapped all over the internet. I'm in the process of chasing through other avenues and will not rest.
Please don't be fooled by the options below, i never received the refund.”
This is worst shopping experience in my life. Purchased 2 scarves at 17/07/2020 with extra $17.00 shippment cost. Didn't post my order until I sent email to ask for my delivery status update at 08/08/2020. Today is 21/08/2020, order status shows the package still at DEN HAAG (I'm at Melbourne). When I contacted them, no refund and cancellation allowed. They are totally trash retail. Never shopping with them again. They definitely charge you shippment by EXPRESS cost but actually post your parcel with CHEAPEST POST(sea transportation). This is 2020, no one will purchase a thing for 2months delivery. SHUT DOWN YOUR TRASH 18TH CENTURY COMPANY!!!!!!!!!!!!!!!!!!!!!!”
“TREKKINN stole €180 from me! Order placed 4 months ago - not delivered!! No tracking updates for last 3 months! They have refused to give me a refund, despite me sending them several messages. And now they stopped answering my emails!! These guys will take your money and run. Appalling, irresponsible and almost certainly illegal! Buyers beware of Trekkinn.com”
“Waited for more than 3 month, has spent huge amount of time writing to support - got nothing and order was closed. Have not received my money back, they've just silently closed it like nothing happened. The order itself was pretty expensive pair of climbing shoes.”
“I ordered a GPS from them. They confirmed that the order would be received by Jun 22, 2 weeks after my order. According to tracking its still in Europe and there is no expectation as to when it will be delivered. I asked to cancel the order so I can go get it from someone else who could deliver it to me when I need the device. They say they do not allow cancellations. I will never do business with TrekINN or any other INN business from this point forward.”
“I ordered walking boots in March and it is now mid June and they have not arrived. Customer service are now unresponsive. They have breached the consumer rights act and have done regularly, from looking at reviews. They should be reported to Trading Standards.”
“Order 17083009 shipped 5/9/2020 to United States, now 6/6/2020, item has been listed as "on transport to destination" since 5/14/2020. Customer service non-responsive. $175 pair of boots. I had to buy them again from a local vendor (at $220) to get them in time for my trip. Worst shopping experience ever. Trash.”
“Ordered 2 shirts April 3rd. In stock. Today is Jun 2. Says it has been at shipper in Netherlands (not Spain) for 3 weeks. Not sure if shipper is legit? I get that Covid-19 is a problem but 2 months from order date and 3 weeks stick at shipper? If it looks fishy and smells fishy, it probably is fishy. DO NOT TRUST THESE PEOPLE. YOU HAVE BEEN WARNED!!”