“I bought a pair of Salomon X Ward Gortex walking shoes last month. Although they have the Gortex label attached they have failed, in fact two days after wearing them they are still wet inside and out. I gave tried contacting company without any success. I would not recommend anyone buying products from this company.”
“It sounds like a good company: selling outdoor gear for a bit below standard prices.
But caveat emptor! This company wants your money and nothing else. When it comes to warranty, they will give you absolutely nothing. All they do is tell you you used the product in a wrong way (I bought sandals, the walking sole came loose on both sandals, but they said it was because of sharp rocks... so, should I just keep them in my cupboard??). Buy from a reputed company and let this poor Spanish excuse for a company where it belongs: in Spain.”
“!!!! Avoid at all cost they sent the item with the wrong delivery address on the label, now week later I am struggling to even get a refund saying they are waiting for it to arrive back to them”
“If I could give zero I would. I have been trying to speak with an agent since early April. I spent £352.99 on a tent which was delivered to the UK in November but first use was March when we took a holiday to Spain,
On pitching we discovered 3 small holes in the panels either side of the door. I have sent the information 11 times so far. After several questions and responses on the ineffectual chatbot I am told I will be contacted by email by an agent. This has never happened. They have taken my money and I am left with a defective tent.i know the complaint came 4 months after delivery but I didn’t want to pitch in the uk in the winter. I wrongly trusted that the packaged tent would be fine. More fool me!”
“Have ordered a backpack well over a month ago, and the delivery date has been pushed back time and time again. Is this really just a scam or will my backpack actually arrive someday?”
“One months order and still have no idea when it will be shipped.they say its not up to them when the producer will send it.but they are already be paid and the only thing they write is sorry..”
“I was cheated. I ordered the Leki walking sticks on 11.12.2023 and tracked the shipment the whole time. It was allegedly sent, but it was going for a very long time. After 10 days it turned out that for unknown reasons before reaching me it was turned back. I don't even know if it was sent at all or what was sent. Tracking the package, I saw that on 22.12 there was a notice that it had been returned to the sender. I wrote several times what about my parcel. The answer was that when the parcel reach them, they would refund the money. And still - over a month later - I have not received the refund.”
“I'm really disappointed that I've had to resort to complaining via social media I brought a pair of ski poles, on the 10th December, expected arrival 19th December, they didn't arrive until the 29th, missed our ski holiday and of course had to buy other ski poles. I've requested fairly, a free return and I'm being denied and I have no idea why? I paid £10 for delivery for an item which arrived 10 days late, and then have to spend £10 to return the item, meaning I'm £20 out of pocket for a trekkinn mistake. I expect a response to my emails. It's a shame as I was a regular customer”
“When I am writing this e-mail, it is 27.08.2023, and I have not received the order according to the e-mail below. According to your e-mail, this order should arrive on 14.08.2023.”
“This was one of the worst experiences on my life.
I bought an Osprey Fairpoint bag at 4th of March. At the website it stated that there was a stock in the product and that would be sent so it would arrive at the 7th of March.
After a few days they emailed me saying that it would arrive on the 17th.
Qhen i tried to contact them, because i needed the bag before the 20th, they didn't know where the item was. But not at their "main warehouse".
When i ask clarifications and solutions they just said that they couldn't give me one. Either i canceld the purchase or wait 2-5 days for an answear of the provider.
All of this after i said 10 times i needed it urgently!
Actually, the online assistant shut the chat down 2 times after i pleaded that they at least tried to call them! Ruuuude!
Never, EVER buy from them! This is a sound advice.
I will never do that. Try Deporvillage instead.”
“Companies should be measured when things are not going smoothly.
When i bought from them in the past, all went well.
Item has not arrived. After few lies and almost 6 months, they issued a refund to an expired debit card.”
“2 weeks after the order confirmation still no change of shipment status. Vague answers to information requests.
“Your parcel is in transit, please wait for the tracking to update and keep following the below link. Hermes tracking takes some time to update. Follow this link instead.”
“AVOID AVOID AVOID!!
Will never purchase from this company or associated companies again. Terrible customer services! Didn’t even have the decency to reply to any of my emails.”
“Return policy is terrible! Ordered 3 items on July 31, 2022 with estimated delivery of August 8-9, 2022. The items arrived one month late. Customer service will pass on supply chain issues to the consumer by charging a high shipping fee to facilitate the return. It is worth the premium to buy from a more reliable vendor.”
“Misleading advertisement
Selling women shoes as man shoes without and note
I ordered 10.5 us size shoes and received 10.5 women size which is one size smaller
It’s not mentioned on the product list that it is a woman shoes and Trekkinn doesn’t take any responsibility
Very unprofessional and unreliable”
“No volveré a comprar con esta empresa. Hice un pedido a Reino Unido y tuve que hacer la devolución por cambio de tallaje. La devolución es pagada con un servicio dado por la empresa de coste 11 Libras! y ni siquiera rastrea el paquete. Al intentar contactar la empresa tienes suerte si te contestan, las respuestas son de tres dias después y he intentado todo tipo de contactos. A dia de hoy, 6 de agosto, me dicen que no saben si tienen mi paquete porque aún estan trabajando con las devoluciones del dia 20 de julio! Que barbaridad! Por lo que si hubiera algun problema con el paquete perderia el derecho a reclamar. Igual con suerte para Navidad tengo mi devolución completa?
Me he dado cuenta también que todos los comentarios están escondidos en Facebook e Instagram por lo que no están ofreciendo una publicidad honesta, una vergüenza.
No compreis con esta empresa! Todo huele muy mal. No me fío”
